Customer Survey

All fields marked with * are mandatory.

Your name *
Your company name *
Your email address *
Sales invoice number (if available)
During the enquiry/quote stage did we communicate regularly and clearly with you? *

Yes

No

Was the quotation documentation supplied clear, concise and accurate? *

Yes

No

No quote supplied

If you had any queries regarding the quote, did we address them effectively? *

Yes

No

Did we agree a completion date at the outset, that you were happy with? *

Yes

No

Did we meet the agreed completion date? *

Yes

No

Where appropriate, did we invite you to come and see the job/deal in progress? *

Yes

No

Not Applicable

Did we communicate with you as the job or deal was progressing? *

Yes

No

When communicating with you, were our staff... (please tick all that apply)

Friendly/Unfriendly * Friendly Unfriendly	Knowledgeable/Lacking Knowledge * Knowledgeable Lacking Knowledge
Helpful / Disinterested * Helpful Disinterested	Courteous / Abrupt * Courteous Abrupt

Did you feel you could contact us at any time to discuss the job or deal or for a progress update? *

Yes

No

If you left a message for a member of our staff, did they return the call: *

Promptly (ie same day)	A day or so later
I had to call back	Never returned the call

If additional costs were uncovered once the job/deal was underway, did we discuss these with you appropriately/effectively? *

Yes

No

Not Applicable

Was all export documentation clear and concise and handled effectively? *

Yes

No

N/A

Did you find our invoicing process simple and straightforward? *

Yes

No

Are you happy with the quality of the final product? *

Yes

No

Overall, how well did we satisfy your expectations? *

Exceeded

Met

Underachieved

Should there be any problems with the product in the coming weeks, would you feel happy to contact us to resolve the problems with you? *

Yes

No

Would you come back to Britcom in the future? *

Yes

Maybe

No

Would you recommend Britcom to friends/peers? *

Yes

Maybe

No

In your opinion, what reputation does Britcom have? *

Excellent

Good

Poor

Would you be prepared to provide a customer testimonial to be shown on our website and other marketing literature? *

Yes

No

Please now grade us on some key areas based on your recent experience and opinion of Britcom: (insert a tick into the appropriate column)

	1 Excellent	2 Good	3 Average	4 Poor
Communication *
Quotation Documentation *
Export Documentation
Invoicing Process *
Welcoming/friendly staff *
Knowledge *
Quality of work *
Adherence to timescales *
Adherence to price quoted *
Competitive pricing *
Range of products/services *

Additional Comments (please add further comments here) *

Customer Survey

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