Customer Satisfaction
At Britcom, keeping our customers happy is very important to us.
To ensure we continue to improve in this crucial area, we are committed to a Customer Satisfaction Initiative which involves asking all of our customers to complete a short survey about their experience and opinions of us.
Once the questionnaires are returned to us a grading structure is applied to the responses and this then gives us an overall satisfaction percentage. Currently across the business we are operating at 90%. Whilst this is good, it does mean that there is some room for improvement.
Each month we review the areas we have fallen down on, according to the feedback you provide, and ensure that plans are put in place to improve.
Any customer can complete the questionnaire, so if you would like to have your say, please do so by either clicking on the link below, or opening up the attached document and saving and emailing it to our Customer Care Manager at rachelreed@britcom.co.uk.
Alternatively if you have any general comments, please feel free to email these to Rachel.
The latest results based on your feedback are:
Downloads
Customer Satisfaction Survey (xls, 996 KB)
About Us
Register with us
Register now to receive weekly updates on the equipment that matters to you.
Already registered? Sign in here.
We will never pass your email address on to anyone else without your permission. Please see our Privacy Policy.
Britcom Brochure
Please click on the link below to download our latest brochure.