Customer Satisfaction
At Britcom, keeping our customers happy is very important to us.
To ensure we continue to improve in this crucial area, we are committed to a Customer Satisfaction Initiative which involves asking all of our customers to complete a short survey about their experience and opinions of us.
Once the questionnaires are returned to us a grading structure is applied to the responses and this then gives us an overall satisfaction percentage. Currently across the business we are operating at 90%. Whilst this is good, it does mean that there is some room for improvement.
Each month we review the areas we have fallen down on, according to the feedback you provide, and ensure that plans are put in place to improve.
Any customer can complete the questionnaire, so if you would like to have your say, please do so by either clicking on the link below, or opening up the attached document and saving and emailing it to our Customer Care Manager at rachelreed@britcom.co.uk.
Alternatively if you have any general comments, please feel free to email these to Rachel.
The latest results based on your feedback are:
Our Customers Expectations
72% said we MET their expectations and 26% said we EXCEEDED them
Our Reputation
67% said our reputation is EXCELLENT
Would Recommend Us To Colleagues & Peers
93% said they WOULD RECOMMEND us to colleagues and peers
Our Communication
90% said our communication is GOOD to EXCELLENT
Our Documentation
92% said our documentation is GOOD to EXCELLENT
Our Approach
92% said we are FRIENDLY & WELCOMING
Our Level Of Knowledge
97% said our knowledge is GOOD TO EXCELLENT
Our Quality Ethos
97% said our quality is GOOD TO EXCELLENT
Our Adherence To Timescales
85% said our Adherence to Timescales is GOOD to EXCELLENT
Competitive Pricing & Adherence
90% said our pricing and adherence to prices quoted is GOOD to EXCELLENT
Our Range Of Products & Services
89% said our range of products is GOOD to EXCELLENT
Our Objective
We want to increase our reputation so more of our customers mark us as EXCELLENT and that we are exceeding more and more of our customers expectations – as that means that we are making our customers not just happy, but very happy!
